Responsible Gaming

Any form of gambling carries the risk of financial loss. There is no strategy that guarantees consistent winnings. Gambling should be considered entertainment, not a source of income.

At 1win, players have access to tools that make it easier to control their gambling behavior:

• Set deposit limits: Define how much money you can deposit daily, weekly, or monthly;
• Set betting limits: Control the maximum amount you can bet in each session;
• Use the self-exclusion feature: Temporarily suspend your account if you need a break;
• Review your history: Regularly check your transactions and gaming patterns;
• Set time limits: Set reminders to avoid exceeding your planned time.

These tools help you enjoy the game without compromising your financial or emotional well-being. The control is in your hands.

Gambling addiction is a serious condition that affects personal, family, and financial life. Recognizing the warning signs early is crucial for seeking help.

Key indicators of a potential gambling problem:

• You spend more money than you planned or can afford to lose.
• You gamble to win back lost money, progressively increasing your bets.
• You borrow money or sell belongings to continue gambling.
• You neglect work, family, or social responsibilities to gamble.
• You lie to family or friends about the time or money you spend gambling.
• You feel anxious, irritable, or restless when you can’t gamble. Gambling becomes your primary escape from stress or personal problems. You have tried unsuccessfully to cut down or stop gambling. You experience frequent conflicts with loved ones related to your gambling.
• You feel guilt or shame after gambling, but continue to gamble.

If you identify with several of these symptoms, it’s time to seek professional help. Gambling addiction is treatable.

Preventing and combating addiction requires concrete actions. 1win recommends following these practical steps to maintain healthy control:

• Set a fixed budget: Decide in advance how much money you can allocate to gambling and always stick to it;
• Never chase losses: Accept losses as part of the game and avoid betting more to try to win them back;
• Take regular breaks: Don’t gamble continuously. Schedule mandatory breaks during your sessions;
• Don’t gamble under the influence: Avoid gambling when you’re consuming alcohol or substances that impair your judgment;
• Maintain other activities: Dedicate time to hobbies, social relationships, and daily responsibilities;
• Talk about your concerns: Share your worries with trusted individuals or professionals;
• Activate parental controls: If you have children at home, protect their devices from accessing gambling platforms;
• Seek professional help: Contact specialized organizations if you feel you’re losing control;
• Use self-exclusion tools: Request the suspension of your account if you feel you need a period without gambling;
• Recognize early warning signs: Act immediately if you notice changes in your behavior.

Prevention is always more effective than treatment. Take control before the problem grows.

If you or someone close to you needs support with gambling-related problems, there are professional organizations in Colombia ready to help.

Available resources:

• Gamblers Anonymous Colombia: Free support groups based on the 12-step program. www.jugadoresanonimos.org
• Ministry of Health and Social Protection: Information on mental health and addiction services. Toll-free line: 192
• Coljuegos: Regulatory entity that offers educational resources on responsible gambling. www.coljuegos.gov.co
• Psychoactive Line: Professional guidance on addictions. Toll-free call from Bogotá: 018000 112 439
• Drug Addiction Treatment Centers (CAD): Psychological and psychiatric care for behavioral addictions
• Gamblers Anonymous International: International network with resources in Spanish. www.gamblersanonymous.org

Seeking help is an act of strength, not weakness. These organizations are prepared to offer confidential and effective support.

If you’re having trouble controlling your gaming activity, the 1win support team is available to assist you. We can help you set account limits or activate self-exclusion options.

Ways to contact support:

• Live Chat: Available 24/7 directly on the website;
• Email: Send your inquiry to [email protected];
• Telegram: Contact us through our official support channel;
• WhatsApp: Message us for immediate assistance;
• Help Section: Check out our FAQs on responsible gaming tools.

Your security is our responsibility. Don’t hesitate to contact us if you need to activate additional protections on your account.