1win Regulations in Colombia

By registering with 1win, you automatically agree to these terms and conditions in full. You must be over 18 years of age and comply with applicable Colombian law to create an account. We reserve the right to modify these terms at any time, notifying you via email or posting on the website.

Proper use of the platform includes:

• Provide truthful and up-to-date information during registration;
• Keep your login credentials confidential;
• Do not share your account with third parties;
• Use the services only for personal and entertainment purposes;
• Refrain from engaging in fraudulent or illegal activities.

All content, including logos, graphics, text, and software, is protected by intellectual property rights. Its reproduction, distribution, or modification is prohibited without express authorization.

1win is not responsible for losses resulting from misuse of the platform, technical interruptions, or betting decisions made by the user. Your participation in sporting events and games is at your own discretion and risk.

To place bets on 1win, you must have an active account and available funds. Bets are only accepted before the start of the event, unless otherwise stated for live betting markets.

Eligibility Requirements

Only individuals over 18 years of age with legal residency in Colombia may place bets. Identity verification may be requested at any time.

Amounts and Limits

• Minimum bet: COP 1,000;
• Maximum bet: Varies depending on the event and market;
• Specific limits are shown when placing the bet.

Acceptance and Calculation

A bet is considered accepted when you receive a confirmation slip number. Winnings are calculated by multiplying the stake by the odds of the event. In the event of canceled or postponed events, the specific rules of each sport will apply.

Restrictions and Cancellations

We reserve the right to refuse or limit bets without prior notice. Bets placed using insider information, technical errors, or incorrect odds may be voided. If we detect suspicious activity, your account may be restricted while an investigation is conducted.

Deposits and withdrawals at 1win are designed to be secure and efficient. All funds must come from legitimate sources and be in your name.

Deposit Methods

We accept various payment methods in Colombia:

• Credit and debit cards (Visa, Mastercard);
• Local bank transfers;
• E-wallets (Nequi, Daviplata);
• Cryptocurrencies.

The minimum deposit is COP 10,000. Funds are generally credited instantly, although some methods may take up to 24 hours.

Withdrawal Process

To withdraw funds:

1. Complete the identity verification (KYC).
2. Select your preferred withdrawal method.
3. Enter the desired amount (minimum COP 20,000).
4. Confirm the transaction.

Withdrawals are processed within 1 to 5 business days, depending on the selected method. Your first withdrawal may require additional documentation to comply with anti-money laundering regulations.

Verification and Security

We may request identification documents, proof of address, and payment method verification before processing withdrawals. This measure protects your account against fraud. Transactions are subject to daily and monthly limits based on your account level.

Fees

1win does not charge deposit fees. Withdrawals are generally free, although some third-party payment providers may apply fees. Any charges will be communicated before the transaction is confirmed.

Gambling should be a form of entertainment, not a source of income. We recognize that some people can develop problematic gambling habits, so we offer tools to help you stay in control.

Self-Control Tools

From your account, you can set:

• Daily, weekly, or monthly deposit limits;
• Betting limits per event or period;
• Session time limits;
• Temporary pauses from 24 hours to 6 months;
• Permanent self-exclusion.

These restrictions are activated immediately and cannot be modified until the established period expires.

Personal Assessment

We recommend that you conduct regular self-assessments:

• Do you bet more money than you can afford to lose?
• Have you lied about your gambling habits?
• Have you tried to recoup losses by increasing your bets?
• Does gambling affect your personal or professional relationships?

If you answered yes to any of these questions, consider seeking professional help.

Support Resources

In Colombia, you can contact:

• Ministry of Health – Mental Health Helpline: 192;
• Gamblers Anonymous Colombia;
• Local Addiction Treatment Centers.

Our support team can also guide you on the available self-exclusion and account restriction options.

1win strictly complies with Colombian and international regulations against money laundering and the financing of terrorism. Our AML (Anti-Money Laundering) policy protects the integrity of the platform and the security of all users.

Legal Obligations

We are legally obligated to:

• Verify the identity of all users;
• Monitor suspicious transactions;
• Report unusual activity to the appropriate authorities;
• Maintain detailed records of all transactions.

KYC Procedures

Identity verification (Know Your Customer) requires:

1. Valid ID (national ID card or foreign resident ID card).
2. Recent proof of address (utility bill or bank statement).
3. Selfie holding your ID.
4. Verification of the payment method used.

This documentation must be provided before processing your first withdrawal or when requested during your use of the platform.

Transaction Monitoring

Our automated systems analyze betting patterns and financial transactions. Activities that may trigger alerts include:

• Instant deposits and withdrawals with no betting activity;
• Frequent transfers between accounts;
• Betting inconsistent with the user’s history;
• Use of multiple payment methods in short periods.

Consequences of Non-Compliance

If we detect suspicious activity, we can:

• Request additional documentation;
• Temporarily suspend your account;
• Freeze funds during the investigation;
• Permanently close the account;
• Report the activity to the authorities.

Full cooperation during any investigation is mandatory under these terms.

Protecting your personal data is a priority. We comply with Colombian Law 1581 of 2012 on personal data protection and applicable international regulations.

Data Collected

We collect the following information:

• Registration data: name, date of birth, address, email, phone number;
• Verification information: identity documents, proof of address;
• Financial data: payment methods, transaction history;
• Technical information: IP address, device type, browser;
• Platform activity: betting history, preferences, interactions.

Use of Information

We use your data to:

• Manage your account and process transactions;
• Comply with legal and regulatory obligations;
• Prevent fraud and ensure security;
• Improve our services and user experience;
• Send communications related to your account;
• Offer personalized promotions (with your consent).

Your Rights

Under Colombian law, you have the right to:

• Access your stored personal data;
• Request correction of inaccurate information;
• Request data deletion (subject to legal obligations);
• Object to the processing of your data;
• Request data portability;
• Withdraw consent for marketing communications.

To exercise these rights, please contact our data protection team using the email address provided in the contact section.

Sharing Information

We do not sell your personal data. We may share information with:

• Payment service providers;
• Software and technical service providers;
• Regulatory authorities when legally required;
• Third parties in the event of a business merger or acquisition.

All third parties are contractually obligated to protect your information with the same standards that we apply.

The security of your account and transactions is paramount to 1win. We implement multiple layers of technical and organizational protection to safeguard your information and funds.

Technical Measures

Our security infrastructure includes:

• 256-bit SSL/TLS encryption: All communication between your device and our servers is encrypted, protecting your data during transmission;
• Two-factor authentication (2FA): Enable this optional feature for an extra layer of protection;
• You’ll need a temporary code from your mobile device in addition to your password;
• Advanced firewalls: Protection systems that block unauthorized access to our infrastructure;
• Secure storage: Passwords are stored using irreversible hashing algorithms. We never store full financial information.

Continuous Monitoring

Our security systems operate 24/7:

• Automatic detection of suspicious login attempts;
• Analysis of abnormal behavior patterns;
• Immediate alerts for unusual activity on your account;
• Automatic blocking of compromised accounts.

Your Responsibility

To keep your account secure:

• Create a unique and strong password (minimum 8 characters, combining letters, numbers, and symbols);
• Never share your login credentials;
• Do not use public devices or unsecured Wi-Fi networks to access your account;
• Update your password regularly;
• Report any suspicious activity immediately.

Incident Response

If we detect a security breach affecting your personal information, we will notify you within 72 hours of its discovery, as required by Colombian law. We will implement immediate corrective measures and inform you of the steps to take to protect your account.

If you suspect your account has been compromised, please contact us immediately through our 24/7 customer support.