1win Privacy Policy

The platform collects personal data necessary for providing sports betting and online casino services. The information collected includes:

• Full name and ID number;
• Email address and phone number;
• Payment and financial transaction information;
• Residential address;
• Browsing and platform usage data.

This data is used to verify user identity, process transactions, comply with legal obligations, and improve the site experience. Technical security measures are implemented, including data encryption, restricted access protocols, authentication systems, and continuous threat monitoring.

Organizational measures include internal information management policies, staff training in data protection, and regular security audits. Users have the right to access their personal data, request corrections, request the deletion of information, and revoke their consent for data processing.

The processing of personal information complies with current Colombian data protection legislation, including Law 1581 of 2012 and its implementing decrees. Users can exercise their rights by sending a formal request to the support team.

The personal information collected is used for multiple purposes related to the provision of services:

Account and service management:

• User account creation and management;
• Identity and legal gambling age verification;
• Deposit and withdrawal processing;
• Account status updates.

Financial transactions:

• Payment and transfer processing;
• Payment method verification;
• Fraud and money laundering prevention;
• Compliance with financial institution requirements.

Service improvement:

• Platform usage analysis;
• Development of new features;
• Optimization of user experience;
• Technical troubleshooting.

Marketing and communications:

• Sending promotions and bonuses;
• Notifications about sporting events;
• Terms and conditions updates;
• Customer satisfaction surveys.

Regulatory compliance:

• Verification of responsible gaming requirements;
• Responding to requests from competent authorities;
• Maintaining legal records;
• Security audits.

All data processing is carried out transparently, with a legal basis and respecting the principles of purpose, necessity and proportionality established in Colombian regulations.

Users can access, update, or delete their personal data at any time through their account settings or by contacting support. The process for accessing information includes:

Data Inquiry:

• Review of stored personal information;
• Download of transaction history;
• Verification of contact information;
• Consultation of communication preferences.

Information update:

• Update contact information;
• Change profile information;
• Update payment methods;
• Adjust notification preferences.

Correction Procedure

To correct inaccurate information, users must access their account, select the profile section, and edit the relevant fields. If the information requires further verification, users must contact support with documentation to support the requested change.

Deletion Procedure

Data deletion requests must be submitted to the support team. Deletion will be processed within the established legal timeframes, retaining only the information necessary to comply with legal and accounting obligations. Some data may be retained for specific periods according to anti-money laundering regulations.

By using the platform, users consent to the security checks necessary to protect their account and prevent fraudulent activity. Payment data is processed by authorized payment service providers that comply with international security standards.

The platform is exclusively for individuals over 18 years of age. Registration and use of betting services by minors is strictly prohibited under Colombian law.

The operator implements reasonable measures to verify users’ ages, but cannot guarantee the identification of minors without the presentation of official identification documents. During the account verification process, documentation proving legal age is required.

If a parent or legal guardian discovers that a minor has provided personal information or created an account, they should contact support immediately. In such cases:

• The account will be suspended immediately;
• All data related to the minor will be permanently deleted;
• Transactions will be reversed as appropriate;
• Future access from the devices used will be blocked.

Parents and guardians are responsible for supervising internet use by minors under their care. The platform recommends using parental control software to restrict access to gambling and betting sites.

Personal data may be processed in jurisdictions outside of Colombia where the platform’s technology partners and service providers operate. These transfers are necessary to ensure the continuous and secure operation of the services.

The jurisdictions where data may be processed include:

• Data centers located in Europe and Asia;
• International payment service providers;
• Analytics and security platforms;
• Cloud storage services.

By using the platform, the user consents to the international transfer of their personal data. All partners and suppliers are contractually obligated to maintain confidentiality standards equivalent to those applied directly by the operator.

Protective measures for international transfers include:

• Standard contractual clauses for data protection;
• International security certifications;
• Encryption during transmission and storage;
• Regular compliance audits.

The confidentiality and security of data is ensured through technical protocols and binding contractual obligations for all parties involved in the processing of personal information.

This disclaimer may modify the scope or effects of the provisions contained in this privacy policy. Modifications apply when the user accepts the updated policy through electronic signature, express acceptance during login, or continued adherence while using the platform.

The current version of the policy takes precedence over previous versions. Users will be notified of significant changes through:

• Notification in the account dashboard;
• Email to the registered address;
• Prominent notice on the homepage;
• Request for acceptance of new terms.

The platform reserves the right to modify this policy at any time to reflect changes in data practices, legal requirements, or enhanced security measures. Continued use of the services after changes are posted constitutes acceptance of the modifications.

In the event of a conflict between translated versions of this policy, the version in the official language of the jurisdiction where the platform operates shall prevail. Users are responsible for periodically reviewing the policy to stay informed about the processing of their personal data.

Cookies are small text files stored on the user’s device that enhance the platform experience. These files contain information about browsing preferences and behavior.

The platform uses cookies for the following purposes:

Statistics and analytics

• Traffic and page view measurement;
• Time spent on site analysis;
• Identification of most viewed content;
• Site performance evaluation.

Behavioral analysis

• User browsing patterns;
• Gaming and betting preferences;
• Devices and browsers used;
• Frequency of visits.

Personalization

• Remember language preferences;
• Keep me logged in;
• Display settings;
• Recent bet history.

Site improvement

• Functionality optimization;
• Technical bug fixes;
• Content adaptation;
• New feature development.

Cookies are stored on the user’s device for one year from the last visit. Users can configure their browser to reject cookies, but this may affect the platform’s full functionality. Deleting cookies may require logging in again and reconfiguring personal preferences.

Use of the platform constitutes full and unconditional acceptance of all the terms set forth in this privacy policy. By creating an account, placing bets, or using any service, the user confirms that they have read, understood, and accepted the terms and conditions for processing personal data.

The current version of this policy supersedes any previous version and is available for permanent review on the website. Users should review the policy periodically to stay informed of any updates or modifications.

Acceptance of the policy implies:

• Consent for the collection of personal data;
• Authorization for the processing of information;
• Acceptance of international data transfers;
• Conformity to the use of cookies;
• Acknowledgment of rights and obligations.

If a user does not agree with any term of this policy, they should refrain from using the platform. Continued use of the services after modifications are posted constitutes tacit acceptance of the changes.

The platform is committed to notifying users of substantial changes to the policy through the communication channels they have registered.

Personal data may be shared with third parties in specific circumstances related to compliance with legal obligations, dispute resolution, and the execution of contractual agreements. Information is shared only when necessary and proportionate to the intended purpose.

Categories of third parties that may receive data:

• Judicial and administrative authorities by legal order;
• Payment and financial processing service providers;
• Identity verification and fraud prevention entities;
• Technology partners providing platform infrastructure;
• Legal advisors and auditors in investigative cases.

Authorized third parties are listed on the website or, if not, the user will be informed about the purpose and scope of the information sharing before the transfer takes place. Providing data to specific third parties constitutes the user’s consent to such processing.

All third parties who access personal information are contractually obligated to:

• Maintain data confidentiality;
• Use information only for the authorized purpose;
• Implement appropriate security measures;
• Comply with applicable data protection legislation;
• Do not transfer data without authorization.

The platform monitors compliance with these obligations through audits and periodic reviews of the privacy practices of authorized third parties.

The platform may contain links to third party websites, including social networks, game providers and complementary services. These external sites operate under their own privacy policies and terms of service, which may differ substantially from those applied on the platform.

The inclusion of links to third-party sites does not imply approval, endorsement or responsibility by the operator for the content, privacy practices or security of such sites. Users access external sites at their own risk.

When the user clicks on an external link:

• You leave the platform’s controlled environment;
• You are subject to the destination site’s policies;
• You may be tracked by third-party cookies;
• Your data may be collected by the external site.

Users are advised to:

• Carefully read the privacy policies of external websites;
• Verify their legitimacy and security before providing personal information;
• Exercise caution when sharing sensitive data;
• Use unique passwords for each platform;
• Review privacy settings on linked social media accounts.

The platform is not responsible for the collection, use, disclosure, or security of personal information that users provide to third-party websites. Any complaints related to external sites should be directed to the operator of the site in question.