Withdraw Your Money Quickly and Securely at 1win Colombia

You can withdraw your winnings using PSE, Colombian wallets, Tpaga, Visa, MasterCard, AstroPay, AirTM, Perfect Money, MoneyGo, and cryptocurrencies from your gaming account. The minimum withdrawal amount is 10,000 COP, and the maximum is 50,000,000 COP per transaction. Methods such as PSE, Tpaga, and digital wallets are available to Colombian players. Additionally, upon registration, you can receive a 500% welcome bonus up to 8,000,000 COP on your first deposit.

Manage your cash withdrawals with complete ease using the 1win payment system.

Withdrawal Methods Available at 1win

Colombian players can withdraw funds from the 1win platform using local and international methods without platform fees. The minimum withdrawal amount is COP 10,000, the maximum is COP 50,000,000, and processing time varies between 15 minutes and 5 business days depending on the chosen method.

Payment Method Minimum Withdrawal Maximum Withdrawal Retirement Time Commissions
PSE 10.000 COP 50.000.000 COP business days No commission
Colombian Wallets 10.000 COP 30.000.000 COP 15 min – 24 hours No commission
Tpaga 15.000 COP 20.000.000 COP 15 min – 24 hours No commission
Visa 20.000 COP 40.000.000 COP 1-5 business days No commission
MasterCard 20.000 COP 40.000.000 COP 1-5 business days No commission
AstroPay 10.000 COP 35.000.000 COP 15 min – 24 hours No commission
AirTM 15.000 COP 25.000.000 COP 15 min – 2 hours No commission
Perfect Money 10.000 COP 50.000.000 COP Instant – 1 hour No commission
MoneyGo 10.000 COP 30.000.000 COP 15 min – 24 hours No commission
Cryptocurrencies 20.000 COP 50.000.000 COP 15 min – 2 hours No commission

Withdraw Money from 1win

To withdraw funds, you need to have a verified account, have made at least one previous deposit, and meet the bonus wagering requirements if you activated it. The withdrawal process is straightforward and is done through your player profile.

1

Access Your Account

Log in to the platform using your username and password from the homepage. Go to the “My Account” section in the top right menu.

Log in quickly to access the payments panel within 1win.
2

Select the Withdrawal Option

Within your profile, click on “Withdraw Funds” or “Withdrawals”. You will see your available balance and the payment methods enabled for Colombia.

Click the withdraw button within your user profile on 1win.
3

Chose the Payment Method

Select the method you used to deposit or any other method available in your region. Enter the amount you wish to withdraw, respecting the minimum and maximum limits.

Choose your withdrawal method from the local options built into 1win.
4

Complete the Required Information

Enter your bank account, digital wallet, or cryptocurrency details, depending on your chosen method. Verify that the information is correct to avoid delays.

Complete the required information simply and securely to withdraw your funds from 1win.
5

Confirm the Request

Review all the information you entered and confirm your withdrawal request. You will receive an email notification confirming that your request is being processed.

Confirm your request by pressing the final button to receive your earnings from 1win.

1win Withdrawal Rules and Conditions

Before requesting a withdrawal, it’s important to understand the conditions that apply to ensure your request is processed smoothly. These rules guarantee the security of your funds and regulatory compliance.

  • Mandatory identity verification: You must complete the KYC verification process by submitting your ID, proof of address, and a selfie. This procedure is activated before your first withdrawal or when required by the security team;
  • Withdrawals to deposit method only: Funds should preferably be withdrawn to the same method used for depositing. If this is not possible, you can use another available method with prior approval from the support team. Wagering requirements: If you activated a bonus, you must complete the full rollover requirements before withdrawing. Bonus funds cannot be withdrawn until the wagering requirements are met;
  • Withdrawal limits per transaction and period: The minimum amount is COP 10,000 and the maximum is COP 50,000,000 per transaction. You can make multiple requests within the limits of your payment method;
  • Variable processing time: Requests are reviewed within 1 to 24 hours. The total time depends on the chosen method: digital wallets are instant, bank cards take up to 5 business days.

Possible Problems with Withdrawals on 1win

Some players may encounter problems when requesting a withdrawal. Learn about the most common causes and how to resolve them quickly.

  • Withdrawal rejected due to pending verification: Your request may be rejected if you haven’t completed the identity verification process. Submit the required documents from the “Verification” section in your profile to unlock withdrawals;
  • Payment processing delay: If your withdrawal is taking longer than expected, check for any outstanding wagering requirements. Contact the support team with your transaction number to track the status of your request.
    Funds returned to gaming account: This occurs when the bank or wallet details are incorrect. Review the information entered and create a new request with the correct details;
  • Payment method unavailable for withdrawal: Some methods only allow deposits. If your preferred method isn’t listed among the withdrawal options, choose another available method or contact support for alternatives;
  • Withdrawal limit exceeded: If you’re trying to withdraw more than the maximum allowed, split the amount into several transactions, respecting the daily or weekly limits set for your payment method.

Customer Support

If you’re having trouble with your withdrawal request, our support team is available to help. You can contact them through different channels, depending on your preference.

  • Live Chat: Available 24/7 via the help button in the bottom right corner of the platform. You’ll receive an immediate response from an agent in Spanish;
  • Email: Send your detailed inquiry along with your transaction number to [email protected]. Response time is 2 to 24 hours;
  • Telegram: Contact official support at @1win_support_bot to quickly resolve your questions from your mobile device;
  • Frequently Asked Questions: Check the help section on the website to find answers to the most common questions about withdrawals, verification, and payment methods.
Get your transaction questions answered by contacting the efficient technical support team at 1win.

FAQ

What is the minimum withdrawal time at 1win?

The minimum processing time depends on the chosen method. Digital wallets like AirTM and Perfect Money process payments in 15 minutes to 2 hours. Bank transfers and cards can take 1 to 5 business days.

Can I withdraw without having verified my account?

No. The platform requires identity verification before processing your first withdrawal. Please submit your ID, proof of address, and a selfie from the verification section.

Are there fees for withdrawing money?

The platform does not charge withdrawal fees. However, your bank or payment provider may apply additional charges according to their policies.

What do I do if my withdrawal was rejected?

Please verify that you have completed the verification process and met the wagering requirements for any active bonuses. If everything is in order, please contact support with your transaction number to review your case.

Can I cancel a withdrawal request?

Yes, you can cancel your request while it’s in “Pending” status from the transactions section. Once processed, the money is on its way and cannot be reversed.

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